Add-ons

Expand your package as your business needs grow

Add-ons let you expand your contracted package according to your business's individual needs — activate only what you need, when you need it, without changing plans.

WhatsApp

Complements phone answering with written conversations, using the same company knowledge base.

Customers who prefer to write instead of call get answers consistent with what the assistant already says on the phone.

Requirement: Available from the Basic plan onward.
Good to know: Uses its own AI reply credits, managed separately from call minutes.
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Website widget

Your website visitors get answers from the same knowledge base as the phone assistant.

Frequent questions, opening hours or service information — answered directly on the site, without waiting for a call.

Requirement: Available from the Basic plan onward.
Good to know: Uses its own AI reply credits, managed separately from call minutes.
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Outbound calls

Lets the assistant make active calls — for example, confirmations or appointment reminders.

Confirming an appointment before the visit, reminding about a pending payment, or following up on a previous request.

Requirement: Available from the Basic plan onward.
Good to know: Subject to the consent and commercial-communication rules applicable in your market — responsibility for the content and contact list used lies with the client.
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Outbound campaigns

Organizes outbound calls into structured campaigns, with contact lists and tracking.

A re-engagement campaign for old contacts, or a round of confirmations ahead of an event.

Requirement: Available from the Basic plan onward, with the outbound calls add-on active.
Good to know: Legal and data-protection responsibility for the contact list and the content communicated always lies with the client.
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Multi-user access

Several team members access the portal with their own account, to manage assistants, review calls and track results together.

A support or sales team where more than one person needs to check the Voxial portal day to day.

Requirement: Rolling out progressively as an add-on — coming to the Basic and Pro plans.
Good to know: Per-user permission management is being defined and will be documented once the add-on launches.
Learn more

Add-ons are in-product purchases, designed to expand your contracted package according to each business's needs: activate them directly in the VOXIAL portal after choosing a Basic or Pro plan, with no need to talk to the sales team. Exact prices are shown in the portal before you confirm activation.

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