Real calls with Pedro

Hear Pedro at work

Real recordings from test calls — unedited, unscripted. The names used in the calls are fictional.

Booking a reservation

The assistant handles the booking start to finish, no human involved.

Logging a complaint

Pedro receives and logs a complaint in a structured way.

A suggestion nobody asked for

In a test call, the assistant went ahead on its own with a purchase suggestion — listen to the moment.

Real recordings of Pedro test calls. Callers used fictional names, and the assistant identifies itself as a demo.

How VOXIAL works

Create and configure your own AI phone assistant, add your company's knowledge and connect your calendar — no coding required.

No technical team. No custom development project. Configure the assistant directly in the VOXIAL portal, at your own pace.

Why VOXIAL

Not just a call answered.
A need resolved.

People call because they want to move forward: find out, book, request, confirm, decide. VOXIAL makes that happen without menus, voicemail, or waiting for a response.

From zero to your first call

How it works, in 4 steps

P This is how Pedro gets ready to take your calls.
01

Create the assistant

Configure your phone assistant in the portal — name, voice, tone and behaviour.

02

Add knowledge

Upload your company's information — documents, FAQs or plain text — so the assistant answers accurately.

03

Connect a number and your calendar

Link a phone number and your calendar, so bookings happen directly during the call.

04

Test and go live

Make a test call and, when ready, put the assistant to work on real calls.

Real examples

How businesses in Portugal use VOXIAL

Three typical situations — what VOXIAL already does today, and what isn't automated yet.

Real estate agency

Qualify interest and book viewings

  • Distinguishes whether the contact wants to buy, rent or sell
  • Captures the region and type of property
  • Captures the indicated budget
  • Answers using the agency's knowledge base
  • Suggests a viewing or callback via the calendar

Automatic transfer to a CRM or property portal is not part of the base function yet.

Consulting or professional services

Qualify requests before the meeting

  • Captures the reason for contact
  • Asks about company size and need
  • Answers questions about the services using the uploaded knowledge
  • Books a discovery meeting via the calendar

A structured call summary is only available if that function is active in your configuration.

Appointment-based business (clinics, workshops, services)

Book appointments without overloading reception

  • Captures the reason for the booking request
  • Checks available times directly in the connected calendar
  • Answers frequent questions using the company's information
  • Confirms the booking and closes the call in a structured way

Complex changes and cancellations still require direct contact with the team.

01

Answers.

Information, pricing, hours, availability and frequent questions — grounded in your company's real knowledge.

What's the price of a full service?
A full service costs €89, including oil change and a 30-point check.
02

Organizes.

Bookings, reservations, requests and data capture, routed to the right person — in the very same call.

Can you book me in for tomorrow, early afternoon?
Confirmed for tomorrow at 3pm. I'll send confirmation over WhatsApp.
03

Follows through.

Every call can update the calendar and notify the team — no manual work. CRM and other tool integrations are possible on request.

Calendar updated automatically
Team notified via WhatsApp (with the add-on active)

Every call follows a clear path: request, answer, outcome.

Because VOXIAL works with the information, processes and tone your company defines.

Request Answer Outcome
Price of a service Immediate answer Request logged
Availability Confirmed time slots Booking created
Information request Clear explanation Team notified
In the portal

An instant view of your day.

Calls, bookings and active assistants — all in one place, no manual reporting.

Dashboard

An instant view of the day — calls, minutes and active agents, all at a glance.

Dashboard

Chamadas hoje

9

Minutos usados

16

Agentes ativos

3

Chamadas recentes
NomeHoraDuraçãoEstado
Ana Marques09:122m 14sConcluída
Rui Fonseca09:471m 38sConcluída
Sofia Leal10:033m 52sConcluída
(Desconhecido)10:310m 44sSem resposta
Carla Neves11:144m 07sConcluída
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The Product

What's part of the plans

From the first call to in-call handling, channels and integrations — everything you need to put Pedro to work for your business.

Channels and capabilities

  • Inbound/Outbound
  • Campaigns
  • SIP Trunk
  • Multi-user and more

Expandable with add-ons

  • WhatsApp
  • Website widget
  • Extra minutes and credits

During the call

  • Transfer to a human
  • Transfer to another assistant
  • Recording
  • Transcription

Custom integrations

  • CRM and other external integrations (API, webhooks, HTTP)

Tailored, together with our team.

Recursos

O que está por dentro do assistente

Uma base técnica pensada para chamadas reais, não apenas para demonstrações — com armazenamento de dados em conformidade com o RGPD.

Imagem do portal VOXIAL — seleção de voz

Voz e conversação

  • Assistentes multilingues
  • Mais de 500 vozes naturais, via ElevenLabs e Cartesia
  • Transcrição em tempo real
  • Resposta por teclado (DTMF) quando necessário
  • Pipeline configurável: fala-texto-fala ou fala-para-fala multimodal direto
  • Conversação em duplex — pode ouvir e falar ao mesmo tempo, como numa chamada real
Imagem do portal VOXIAL — ferramentas ativadas durante a chamada

Durante a chamada

  • Identificação de chamador (Caller ID)
  • Ferramentas ativadas durante a chamada
  • Marcação em tempo real no calendário ligado (Cal.com, Calendly)
  • Transferência para uma pessoa da equipa
  • Transferência entre assistentes
Imagem do portal VOXIAL — detalhe de uma chamada, com gravação e transcrição

Depois da chamada

  • Histórico de chamadas
  • Gravações e transcrições
  • Extração estruturada de dados após a chamada
Imagem do portal VOXIAL — configuração de ligação SIP Trunk

Ligação e infraestrutura

  • Ligação via SIP Trunk
  • Números de telemóvel próprios
  • SMS
  • Faturação ao segundo

How this works in practice

Configured for the way your business works.

Clinics

Bookings, information about specialties and confirmations — without overloading the front desk.

Auto shops

Prices, schedule availability and vehicle data capture before booking.

Restaurants

Reservations, hours and special requests handled instantly, even during rush hour.

Plans

A plan for every stage of your business

Starter

To test the product or for minimal use

Pro

For resellers, large customers and higher volume

How we communicate

Clear technology. Clear communication.

VOXIAL introduces itself as your company's virtual assistant from the start — clearly, honestly, and on your terms.

Identifies itself as a virtual assistant from the very first second of the call.

Transfers to a person whenever the request requires it.

Never fakes understanding what it doesn't know — it says so, and routes onward.

Available when the customer needs it.
Useful when your team can't stop.

Try Pedro